Refund Policy
As a provider of fresh proteins and quality meals which are perishable goods, We prioritize safety and quality. You hereby acknowledge that items cannot be returned once successfully delivered and You acknowledge there are no refunds on delivered items.
However, should You receive an item that is incorrect,or damaged , We may issue a refund in accordance with our refund policy.
01. Eligibility for Refunds
A refund will be processed only if one of the following occurs:
a. Product Issue: The customer receives an incorrect, spoiled, or damaged item.
b. Order Cancellation: The order is canceled by Us (e.g., due to stock issues) and not as a result of a breach of terms or suspected fraud.
02. Request Window & Exclusions
As We deal with perishable goods, our request window is firm as follows:
a. Refund requests must be made within one (1) hour of delivery. We cannot process requests submitted after this window.
b. Refunds do not apply to:
i. Items that were delivered and accepted without issue at the point of delivery.
ii. Orders canceled by You, or general “change-of-mind” returns. Shall not be accepted.
03. How to Submit a Request
Send Your request to support@fudfarmer.com with the following details:
a. Order number
b. Customer name
c. Description of the issued. Supporting evidence, for assessment
04. Refund Processing
Once Your request is approved, We will process Your refund within 6–15 business days. The refund will be issued either via Your original payment method or as store credit.
